Hi, we have an issue with loading dashboards - link to dashboard

Hi Natalia, This error generally indicates that you need to clear the cache on datasource. Could you please try this and let us know how you get on?

I tried that and it made it worse. Same error but on a lot more dashboards

Hi Filip, It’s possible that it may take a bit longer on the first load to generate the new caches. Could you confirm that if you try to reload the browser/dashboards they still show the same slowness; particularly after they have rendered the first time after clearing the cache?

I've seen when it takes time for it to load data - usually about 4 mins, but this problem was noticed at 6:50 UTC+3 time, while we reload data every hour on the hour - so it was broken for 50 minutes. Problem is not slowness - certain objects load while other refuse to load. After cache clear, objects that do eventually load, load in about 10 seconds, while the broken ones break immediately - they dont even try to load.

Thanks for the verification. Would you be able to send a traceID when trying to load a broken object, or maybe the url of the endpoint that is being called?

@Joseph Heun 1. a. trace id 413a67ff0872ac44723577e9fb9ba0a9 b. result id ed2781b23f82ab6bafb479370f65d47574bf69d7 2. a. trace id 31f3df2ba08edd47d6959496270a21bf b. results id 4734a26152edbd6ac2afe73dab89916f0092e3f9

Thanks Filip, We are currently digging into this further. We will follow up with more details as soon as possible.

Hi @Filip Charikov, Please check also the thread below.