has anyone used GD support (via phone, or zoom?) i...
# gd-beginnersj
John Dao-Tran
12/13/2023, 9:15 PMhas anyone used GD support (via phone, or zoom?) i'm new to good data and am being tasked with building some metrics, i've read through the documentation (will read through again) but i do learn better with a live person helping.
m
Michael Ullock
12/13/2023, 9:26 PMHi John, the support provided to you is based on your GoodData plan you have with us - For more details, please see this article which covers this:
https://www.gooddata.com/pricing/
For a more detailed overview of the Support by GoodData by plans, please see our support centre and scroll down to Support by GoodData Cloud plans
https://support.gooddata.com/hc/en-us
Michael Ullock
12/13/2023, 9:28 PMBased on your plan, please feel free to reach out to us on the appropriate channel and our team will be be happy to help you - But I would also like to point out to you our Free GoodData University courses that I think you might find useful and will help you with creating metrics:
https://university.gooddata.com/
j
John Dao-Tran
12/13/2023, 10:26 PMappreciate it. i've done the university courses.. but that was a month ago.. maybe i just need to go back. i'm pretty sure we have a darn good plan.
m
Michal Hauzírek
12/14/2023, 12:15 AMJust to add on top of what Michael mentioned, your company might also have an agreement about prefessional services provided by GoodData, where a dedicated person or team who is familiar with your implementation can provide you with ongoing support, consultations or help with various tasks with your GoodData implementation. In that case you (or someone from your company) should have contact to them available.
🙌 1