Hi team, we have been experiencing random errors s...
# gooddata-cnj
Jaroslav Ramba
08/30/2023, 6:53 AMHi team, we have been experiencing random errors since upgrading to version 2.4.0. Could you please assist us with this issue?
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2023-08-28T15:25:45.268Z
ts="2023-08-28 15:25:45.267" level=ERROR msg=getOrganizationByHostname logger=com.gooddata.tiger.grpc.client.metadata.MetadataStoreClient thread=grpc-default-executor-139 action=grpcClientCall spanId=ec22112e448c8e20 traceId=ec22112e448c8e20 exc="errorType=com.gooddata.tiger.grpc.error.GrpcPropagatedServerException, message=UNAVAILABLE: io exception,<no detail>
ts="2023-08-28 15:25:45.267" level=ERROR msg=getOrganizationByHostname logger=com.gooddata.tiger.grpc.client.metadata.MetadataStoreClient thread=grpc-default-executor-139 action=grpcClientCall spanId=ec22112e448c8e20 traceId=ec22112e448c8e20 exc="errorType=com.gooddata.tiger.grpc.error.GrpcPropagatedServerException, message=UNAVAILABLE: io exception,<no detail>Jaroslav Ramba
08/30/2023, 6:53 AM Copy code
[Error] Failed to load resource: the server responded with a status of 502 () (resolveEntitlements, line 0)
[Error] Failed to load resource: the server responded with a status of 500 () (profile, line 0)
[Error] Tiger backend threw an error:
Object
detail: "Server-side problem. Contact support."
status: 500
traceId: "7da40c8662684971"
Object Prototype
(anonymous function) (gd.4ec7db5a.js:1:1967399)
[Error] Error: An unexpected error has occurred
u — gd.4ec7db5a.js:1:1796045
D — gd.4ec7db5a.js:1:1796412
n — gd.4ec7db5a.js:1:1978391
(anonymous function) — gd.4ec7db5a.js:1:1806929
_ (main.89fe2382.js:1:81751)
(anonymous function) (main.89fe2382.js:1:83964)
u (vendors.4a66aad0.js:2:1281425)
(anonymous function) (vendors.4a66aad0.js:2:1281210)
o (vendors.4a66aad0.js:2:1336431)
a (vendors.4a66aad0.js:2:1336671)
[Error] Unhandled Promise Rejection: Error: An unexpected error has occurred
(anonymous function) (gd.4ec7db5a.js:1:1796045)b
Boris
08/30/2023, 10:09 AMHi Jaroslav,
where exactly are you seeing this error? When loading specific dashboard / visualization? Could it be tied to a certain visualization type?
Which version were you updating from?
From the provided information, we are not able to tell what exactly is the issue (as the logs are not being sent to our side), but maybe you could search for the traceId / spanId in the telemetry, there's a chance you'll find a more verbose description of the error.
v
Václav Slováček
09/01/2023, 6:17 PMNot a specific insight, this is the logs with the trace ID. It started to work after a while without intervention, just wait and refresh browser.
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ts="2023-08-28 15:25:46.869" level=ERROR msg=getOrganizationByHostname logger=com.gooddata.tiger.grpc.client.metadata.MetadataStoreClient thread=reactor-http-epoll-8 action=grpcClientCall spanId=7da40c8662684971 traceId=7da40c8662684971 exc="errorType=com.gooddata.tiger.grpc.error.GrpcPropagatedServerException, message=UNAVAILABLE: io exception,<no detail>
ts="2023-08-28 15:25:46.869" level=ERROR msg="Cannot retrieve organization with hostname '*** redacted ***." logger=com.gooddata.oauth2.server.OrganizationCorsConfigurationSource thread=reactor-http-epoll-8 spanId=7da40c8662684971 traceId=7da40c8662684971 exc="errorType=com.gooddata.tiger.grpc.error.GrpcPropagatedServerException, message=UNAVAILABLE: io exception,<no detail>
ts="2023-08-28 15:25:46.884" level=ERROR msg=getOrganizationByHostname logger=com.gooddata.tiger.grpc.client.metadata.MetadataStoreClient thread=grpc-default-executor-139 action=grpcClientCall spanId=7da40c8662684971 traceId=7da40c8662684971 exc="errorType=com.gooddata.tiger.grpc.error.GrpcPropagatedServerException, message=UNAVAILABLE: io exception,<no detail>
ts="2023-08-28 15:25:46.885" level=ERROR msg="Internal Server Error" logger=com.gooddata.tiger.web.exception.ProblemExceptionHandling thread=grpc-default-executor-139 spanId=7da40c8662684971 traceId=7da40c8662684971 exc="errorType=com.gooddata.tiger.grpc.error.GrpcPropagatedServerException, message=UNAVAILABLE: io exception,<no detail>b
Boris
09/04/2023, 11:12 AMHi Vaclav, to be honest it maybe looks like some caching issue. But I am glad to hear that it's working now, thanks for letting us know!