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  • 10 Topics
  • 51 Replies

10 Topics

BugcrowdDirector
BugcrowdDirectorParticipating Frequently
asked in Got a question?

Inaccurate report in GoodData for Freshdesk

I created a report that reflects what is set in a custom data field. The report runs, but it is showing what was set in the custom data field upon ticket closure, but the field was modified after the ticket was closed, as we realized it had been set incorrectly. How can I report on what is currently set in a custom field and not what it was set to when it was marked closed?

7
BugcrowdDirector
3 months ago
BugcrowdDirector
BugcrowdDirectorParticipating Frequently
asked in Got a question?

Accessing the Analytical Designer in GoodData for Freshdesk

In your documentation, you mention using Analytical Designer but I can't seem to figure where to access this in the GoodData for Freshdesk interface. How do I locate this?

3
Michael Ullock
GoodData Employee
3 months ago
BugcrowdDirector
BugcrowdDirectorParticipating Frequently
asked in Got a question?

Is there an update on the GoodData Freshdesk Outage?

Is there an update on the GoodData Freshdesk Outage?

2
J
GoodData Employee
3 months ago
C
charlesjacobsonhayyloNew Participant
asked in Got a question?

Hide the email and export icons from insights on embedded dashboards

Hi folks,Is there a way to stop these icons (bell icon and ellipsis icon) appearing on the insights when embedding a dashboard (via iframe)? We don’t want to provide this function to our users. I don’t see anything mentioned in the embedding documentation.  

3
Joseph Heun
GoodData Employee
4 months ago
jessicadigilio
jessicadigilioParticipating Frequently
asked in Got a question?

Issue with Scheduled Report

I have a report that is automated out to myself and two team members on the same schedule. It arrives to me daily without issue, but fails to my other team members. I have deleted and re-created the subscription and it still does not work.  

2
jessicadigilio
5 months ago
jessicadigilio
jessicadigilioParticipating Frequently
asked in Got a question?

Subject & Time Entry

Why can’t I add the subject of a ticket to an insight that has time spent?    

3
nikism
5 months ago
jessicadigilio
jessicadigilioParticipating Frequently
asked in Got a question?

Last Data Update

 Hello - this may be related to an issue I reported months ago that is still being resolved, but since the data point is entirely different, I wanted to come here and ask anyway.The highlighted field is a custom field I added to our companies yesterday. This morning at 9AM EST, I went through and updated this field so that none of the values are none. It’s been 3 hours and the good data report still reflects nothing/null for most of the companies listed.When I hover over the help, it tells me that the data was updated 16 minutes ago, but that doesn’t really seem to be accurate. I did include 1 screen shot of the company info for reference.  

4
nikism
5 months ago
G
GoodData Employee
GD for Freshdesk QuestionsGoodData Employee
asked in Got a question?

Change Time and Date to NZ

Hi, Is there a way to change the time and date from US to NZ time? Thanks.

3
Boris
GoodData Employee
9 months ago
G
GoodData Employee
GD for Freshdesk QuestionsGoodData Employee
asked in Got a question?

Time Spent and Resolution Time wrong?

I am curious how the time spent and resolution time are calculated. Both of these numbers are not correct.  

15
M
GoodData Employee
6 months ago
G
GoodData Employee
GD for Freshdesk QuestionsGoodData Employee
asked in Got a question?

Time Spent

Hello,I am trying to filter so that I only display time entries that are on this month. I’ve tried filtered on event date, but that does not work. Thank you in advance for your help!! 

9
Boris
GoodData Employee
9 months ago
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