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Issue with Scheduled Report

  • 6 October 2022
  • 2 replies
  • 33 views

I have a report that is automated out to myself and two team members on the same schedule. It arrives to me daily without issue, but fails to my other team members. I have deleted and re-created the subscription and it still does not work.

 

 

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Best answer by Jan Kos 7 October 2022, 11:14

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Userlevel 1

Hi Jessica,

I can see in our logs that for the users, there is an error when scheduled e-mail task is creating attachment. This usually means that there could be an issue computing insights for the users. Are the users able to display insights/dashboard in the UI?

-Jan

They were not added to the report, so that was likely causing the issue. TY for the info, good to know for the future. I added them to the report and will let you know on the next schedule if that was the issue.

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