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I created a report that reflects what is set in a custom data field. The report runs, but it is showing what was set in the custom data field upon ticket closure, but the field was modified after the ticket was closed, as we realized it had been set incorrectly. How can I report on what is currently set in a custom field and not what it was set to when it was marked closed?
Hi folks,Is there a way to stop these icons (bell icon and ellipsis icon) appearing on the insights when embedding a dashboard (via iframe)? We don’t want to provide this function to our users. I don’t see anything mentioned in the embedding documentation.
Hello - this may be related to an issue I reported months ago that is still being resolved, but since the data point is entirely different, I wanted to come here and ask anyway.The highlighted field is a custom field I added to our companies yesterday. This morning at 9AM EST, I went through and updated this field so that none of the values are none. It’s been 3 hours and the good data report still reflects nothing/null for most of the companies listed.When I hover over the help, it tells me that the data was updated 16 minutes ago, but that doesn’t really seem to be accurate. I did include 1 screen shot of the company info for reference.
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