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GoodData For Freshdesk

GoodData For Freshdesk

GoodData For Freshdesk

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GD for Freshdesk QuestionsGoodData Employee

asked in Got a question?

Time Spent and Resolution Time wrong?

I am curious how the time spent and resolution time are calculated. Both of these numbers are not correct.

GD for Freshdesk QuestionsGoodData Employee

asked in Got a question?

Time Spent

Hello,I am trying to filter so that I only display time entries that are on this month. I’ve tried filtered on event date, but that does not work. Thank you in advance for your help!!

BugcrowdDirectorParticipating Frequently

asked in Got a question?

Accessing the Analytical Designer in GoodData for Freshdesk

In your documentation, you mention using Analytical Designer but I can't seem to figure where to access this in the GoodData for Freshdesk interface. How do I locate this?

BugcrowdDirectorParticipating Frequently

asked in Got a question?

Inaccurate report in GoodData for Freshdesk

I created a report that reflects what is set in a custom data field. The report runs, but it is showing what was set in the custom data field upon ticket closure, but the field was modified after the ticket was closed, as we realized it had been set incorrectly. How can I report on what is currently set in a custom field and not what it was set to when it was marked closed?

BugcrowdDirectorParticipating Frequently

asked in Got a question?

Unable to add widget to Dashboard

I have a Dashboard that I need to add a new insight report that I built, but I am unable to add it. I drag it into the Dashboard while in Edit mode, but it will not attach. I’ve tried this on all of my Dashboards and none will allow a new insight.

jessicadigilioParticipating Frequently

asked in Got a question?

Last Data Update

Hello - this may be related to an issue I reported months ago that is still being resolved, but since the data point is entirely different, I wanted to come here and ask anyway.The highlighted field is a custom field I added to our companies yesterday. This morning at 9AM EST, I went through and updated this field so that none of the values are none. It’s been 3 hours and the good data report still reflects nothing/null for most of the companies listed.When I hover over the help, it tells me that the data was updated 16 minutes ago, but that doesn’t really seem to be accurate. I did include 1 screen shot of the company info for reference.

jessicadigilioParticipating Frequently

asked in Got a question?

Subject & Time Entry

Why can’t I add the subject of a ticket to an insight that has time spent?

charlesjacobsonhayyloNew Participant

asked in Got a question?

Hide the email and export icons from insights on embedded dashboards

Hi folks,Is there a way to stop these icons (bell icon and ellipsis icon) appearing on the insights when embedding a dashboard (via iframe)? We don’t want to provide this function to our users. I don’t see anything mentioned in the embedding documentation.

jessicadigilioParticipating Frequently

asked in Got a question?

Issue with Scheduled Report

I have a report that is automated out to myself and two team members on the same schedule. It arrives to me daily without issue, but fails to my other team members. I have deleted and re-created the subscription and it still does not work.

BugcrowdDirectorParticipating Frequently

asked in Got a question?

Is there an update on the GoodData Freshdesk Outage?

Is there an update on the GoodData Freshdesk Outage?

GoodData SupportCommunity Manager

published in News & Updates

Tue, November 29th, 2022: Unexpected Issue with the applicationNews

Dear application users.We are currently aware of the issue with accessing the application and our engineers are working diligently on a fix. We apologize for any inconvenience caused.Thank you for your patience.GoodData Team

GoodData SupportCommunity Manager

published in News & Updates

GoodData for Freshdesk Termination

Dear Community Members, We have an important announcement to share with you. After careful consideration, we have made the difficult decision to terminate the GoodData for Freshdesk application on July 31, 2023. Here are the key details: App availability: Our application is no longer listed or accessible for new installations in the Freshdesk Marketplace. Support for existing installations: We are committed to providing support for our existing customers until July 31, 2023. We highly recommend that you retrieve any important data before this date. Deletion of customer solutions: In August 2023, all existing customer solutions associated with our app will be permanently deleted. We appreciate your support and engagement throughout this journey. Your contributions have been invaluable. Please reach out to us if you have any questions or concerns. Thank you for being a part of our community. Best regards,The GoodData Team

Martin BurianCommunity Manager

published in News & Updates

Service announcements

This article should describe how to quickly check the service announcements related to the GoodData for Freshdesk application available from the Freshworks Marketplace.The application is fully supported via this public community support forum and the typical user should receive such information directly via the relevant article. But this is not the only place where the users can see GoodData updates. The standard lifecycle of the GoodData for Freshdesk application will be affected by the periodical maintenance and releases of new functionality. All news related to GoodData platform operations (including platform status in case of outage) can be found here: https://support.gooddata.com/hc/en-us/ (GoodData Platform Tab - Service Announcements).(You can also subscribe to the news by choosing to follow each article, by clicking on the "Follow" button in the upper right hand corner in the relevant section. For this we require the registration and login to our support portal. ) In case of ou

Moises MoralesGoodData Employee

published in General Information

Freshdesk Plans which allow you to use our app

In order to be able to install the GoodData app, please make sure you have either of the following pricing plans: Estate Forest Pro EnterpriseFor more details, please see: Install GoodData for Freshdesk - Gooddata Freshdesk

Martin BurianCommunity Manager

published in News & Updates

Dashboard Permissions

GoodData for Freshdesk introduces a new feature: Dashboard Permissions.This feature brings several changes: All newly created dashboards are private, which means that only users who create the dashboards have access to them. It is possible to share these private dashboards with other users or user groups from your workspace. The Dashboards navigation list is split into three sections: Locked dashboards for dashboards that were shared with you and that are locked. They can be edited only by administrators. Shared dashboards for dashboards that you created and shared with others, or others shared with you. Private for dashboards that you created and have not yet shared. This change has no impact on the already existing dashboards which remain shared with all users.Learn more:Share Dashboards

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