GoodData For Freshdesk
GoodData For Freshdesk
GoodData for Freshdesk Termination
Dear Community Members, We have an important announcement to share with you. After careful consideration, we have made the difficult decision to terminate the GoodData for Freshdesk application on July 31, 2023. Here are the key details: App availability: Our application is no longer listed or accessible for new installations in the Freshdesk Marketplace. Support for existing installations: We are committed to providing support for our existing customers until July 31, 2023. We highly recommend that you retrieve any important data before this date. Deletion of customer solutions: In August 2023, all existing customer solutions associated with our app will be permanently deleted. We appreciate your support and engagement throughout this journey. Your contributions have been invaluable. Please reach out to us if you have any questions or concerns. Thank you for being a part of our community. Best regards,The GoodData Team
Inaccurate report in GoodData for Freshdesk
I created a report that reflects what is set in a custom data field. The report runs, but it is showing what was set in the custom data field upon ticket closure, but the field was modified after the ticket was closed, as we realized it had been set incorrectly. How can I report on what is currently set in a custom field and not what it was set to when it was marked closed?
Hide the email and export icons from insights on embedded dashboards
Hi folks,Is there a way to stop these icons (bell icon and ellipsis icon) appearing on the insights when embedding a dashboard (via iframe)? We don’t want to provide this function to our users. I don’t see anything mentioned in the embedding documentation.
Last Data Update
Hello - this may be related to an issue I reported months ago that is still being resolved, but since the data point is entirely different, I wanted to come here and ask anyway.The highlighted field is a custom field I added to our companies yesterday. This morning at 9AM EST, I went through and updated this field so that none of the values are none. It’s been 3 hours and the good data report still reflects nothing/null for most of the companies listed.When I hover over the help, it tells me that the data was updated 16 minutes ago, but that doesn’t really seem to be accurate. I did include 1 screen shot of the company info for reference.
GoodData for Freshdesk introduces a new feature: Dashboard Permissions.This feature brings several changes: All newly created dashboards are private, which means that only users who create the dashboards have access to them. It is possible to share these private dashboards with other users or user groups from your workspace. The Dashboards navigation list is split into three sections: Locked dashboards for dashboards that were shared with you and that are locked. They can be edited only by administrators. Shared dashboards for dashboards that you created and shared with others, or others shared with you. Private for dashboards that you created and have not yet shared. This change has no impact on the already existing dashboards which remain shared with all users.Learn more:Share Dashboards
This article should describe how to quickly check the service announcements related to the GoodData for Freshdesk application available from the Freshworks Marketplace.The application is fully supported via this public community support forum and the typical user should receive such information directly via the relevant article. But this is not the only place where the users can see GoodData updates. The standard lifecycle of the GoodData for Freshdesk application will be affected by the periodical maintenance and releases of new functionality. All news related to GoodData platform operations (including platform status in case of outage) can be found here: https://support.gooddata.com/hc/en-us/ (GoodData Platform Tab - Service Announcements).(You can also subscribe to the news by choosing to follow each article, by clicking on the "Follow" button in the upper right hand corner in the relevant section. For this we require the registration and login to our support portal. ) In case of ou
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