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Emailing Dashboards & Reports - User unsubscribed from forwarded emails

  • 17 August 2021
  • 1 reply
  • 26 views

For Emailing Dashboards & Reports the original recipient forwards the email to a group, then one person chooses “Click Here” to unsubscribe and the original recipient has been unsubscribed.

If you revisit the Emailing Dashboards & Reports 1 person manually unsubscribed.

Is this a known issue or is there a workaround?

Thanks,

MJ

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Best answer by Julius Kos 18 August 2021, 02:55

Hi MJ,

 

I hope I understand the question correctly, but yes - If the recipient forwards the original scheduled email to other email address and this other recipient uses unsubscribe URL - the original recipient will be unsubscribed. I can confirm this is an expected behaviour. 

 

If you wish to prevent this, I would suggest you to delete the sentence with unsubscription URL in the forwarded message, or if you receive a file report - forward the file itself in a separate email without the unsubscription possibility. 

 

 

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1 reply

Hi MJ,

 

I hope I understand the question correctly, but yes - If the recipient forwards the original scheduled email to other email address and this other recipient uses unsubscribe URL - the original recipient will be unsubscribed. I can confirm this is an expected behaviour. 

 

If you wish to prevent this, I would suggest you to delete the sentence with unsubscription URL in the forwarded message, or if you receive a file report - forward the file itself in a separate email without the unsubscription possibility. 

 

 

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