Tutorial

GoodData.CN: Collecting Diagnostics - Support bundle

  • 21 July 2021
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Introduction

In case of an unexpected situation with GoodData.CN Free, Growth and Enterprise which you are not able to resolve, you may be asked to provide logs from your Kubernetes cluster for investigation of the issue.

This guide describes how to gather the logs using open source application, written by Replicated. You can find the source code in this repository and documentation here.

Sensitive data like secrets are not collected. Other potentially sensitive data (usernames, passwords, IP addresses) are redacted.

Prerequisites

Install krew plugin for kubectl:

curl -s https://krew.sh/support-bundle | bash

Set PATH for the krew plugin: 

export PATH="${PATH}:${HOME}/.krew/bin"

Run support bundle

Use attached YAML file and run it inside your Kubernetes cluster 

kubectl support-bundle <PATH to yaml file>

Collect the results

You will find a new file support-bundle-<<TIMESTAMP>>.tar.gz in the current directory. Send this file to GoodData support, when requested.

Note

This guide is not applicable for GoodData.CN Community Edition!


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