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Cannot login to secure.gooddata.com

  • 19 May 2023
  • 4 replies
  • 50 views
Jiri Jirat

Hello,

We’re using GoodData Platform, not white-labeled and for an unkown reason I can’t login into

secure.gooddata.com (I am admin of the platform).

I’m using the same credentials as for the the platform (xxxxxxx.on.gooddata.com), but the result is always:

“Your email or password is incorrect.”

I have never logged into secure.gooddata.com, as far as I remember, so I’m not sure if it ever worked.

Could it be caused by the fact that last year we upgraded the domain from free to paid plan?

Many thanks for any hint

Best

Jiri

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Best answer by Jiri Jirat 19 May 2023, 14:50

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4 replies

Moises Morales
Rank
Userlevel 3

Hi Jiri, 

Your user doesn’t exist in the secure.gooddata.com, therefore you won’t be able to log in. If you are following any documentation where this domain is mentioned, please use instead your own custom domain. 

 

-Moises

Jiri Jirat

Hello Moises,

 but we do not have whitelabeled domain, what should we do in this case, please?

Thanks

Jiri

Moises Morales
Rank
Userlevel 3

Hi Jiri, 

 

I sent you a list of the domains you can log in to via PM. 

 

-Moises

Jiri Jirat

Hi Moises,

thanks for sorting this out. Solved.

Best

Jiri

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