Reset password

  • 9 December 2022
  • 4 replies

  • New Participant
  • 1 reply


I can't log in to my account. Please could you reset my password?

I tried to Forget password link but I didn't receive any email.

Thank you,


Best answer by Iva Gasparekova 9 December 2022, 20:48

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4 replies

Userlevel 3

Hi Ales, 


I can see on my end that you are tryng to log in to a domain in which the user in question isn’t registered yet. Can you please double check? 



Hi Moises,

that is strange. Can you invite my email ( to this domain? 


Userlevel 2

Hello Ales,


Please note that User provisioning is the responsibility of our customers and we do not provision users on their behalf due to security restrictions. If you wish to be invited into some workspace in the particular domain, you will need to reach out to one of the admin users within it.


Feel free to check the bellow articles which are about user provisioning into domain/workspace.


Thank you for your understanding. 

Userlevel 3

Hi Ales,

I've discussed your case with your Account Owner internally. We understand, this is bit unusual situation of yours, therefore I went ahead and set your personal account as Domain Admin of your domain.

You can go ahead and recreate your company user again. Let me just highlight one thing here, I highly suggest to make a secondary Domain Admin account under your domain and use for this some Technical Account, not being tied to a particular person. This would help you to avoid similar situation in future.