Perhaps I should redirect to this channel instead, is it possible to get any assistance on this pls?

We are currently facing issues with our GoodData Cloud environment. Our Engineers are currently looking into this issue and our investigation is currently in progress and we will keep you posted with updates as details become available. Please follow the announcement below for more details: https://support.gooddata.com/hc/en-us/articles/42486336068371-Thu-June-26th-2025-Unexpected-GoodData-Cloud-Issue

Having this error, Gooddata can not connecto the servers. Any immediate help? Can't find a trace id. Nothing is working

Hi there! Is good data dashboard having issues right now? Mine is not loading data. I am trying to debug. Just checking if anyone having issues as well

Hi there, Looks like we are having issues with tiger backend when importing modules using JWT authentication, which seems to be happening after

gd-ai-assistant

release, is there anyone specialist in this area available to help?

Hey team, Another issue this morning. A user of ours is reporting that their private dashboards menu keep 'disappearing'. When they view their dashboards in the embedded iFrame, it won't be there but will 'appear' when you save a new dashboard. Refreshing the page causes the private dashboard section to disappear again. Any thoughts?

Hi team, We've recently run into an issue with a visualization not loading / being able to be edited. I think this is the relevant error in the console:

Invariant Violation: Item attribute.business_date.day was not found in cache.

Our yaml file has this for the filter:

filter_by:
    business_date.day_filter:
      type: attribute_filter
      using: attribute/business_date.day

Hi GoodData Team, I’m facing two issues: 1. Multiple Filters on Report: 2. When I apply multiple filters at the same time on a report, it seems to return incorrect or inconsistent values. Individually the filters work as expected, but combined, the results appear off. 3. Could you please confirm if applying multiple filters simultaneously is supported, and help check why this might be happening? 4. Unable to Edit Child Workspace: 5. I’m also unable to edit a child workspace that was created using a master workspace. It shows a lock icon and prevents any changes. 6. Can you please help me understand why this is happening and how I can enable editing in the child space? Let me know if you need more information or access details. Thanks,

Hi, Is it possible to create custom grouping for the values of an attribute in the analytical designer without modifying the LDM? When I do this via a MAQL, I am then unable to add other metrics, values, attributes in the same table visualisation in a sensible way (they become separate rows. example I want to group team A, B, and C (attribute: Team name) and give them a custom name (e.g. leadership) , have a count of users associated to this group (which is the sum of the users in each of the three teams), then in column 3 have a sum of all the tasks associated to this group.

You can add hpe@outsight.tech? Thanks!

Hi Team 🙂 I am struggling with this metric SELECT MAX({label/happened_at.day}) What I am expecting to see is the latest "happened at" date. However in reports this shows as "2,022". I think it's being treated as a number or internal representation, not a date. I am not sure if there is an issue with the metric format or the date itself. Any suggestions appreciated 🙏

Hi Team, we recently updated the SDK to v31 and are noticing two new features: 1. Ability to export dashboards to excel 2. Ability to show widget visualizations as tables Is there any supporting documentation or KBs around these new features?

Hey All, Question about Table Insights, why do some columns have sums at the bottom of the table, and others seemingly do not: Here is the table I'm looking at, the row "Revenue" is a calculation, but so are other metric columns. At first I thought it was because some values are empty, but I see one of the other rows has a sum with empty values.

Hi team, we're trying to export a visualization in Excel format in one of our dashboards and we get this error message

Failed to export data. Try again later.

When we try to export the same viz with a CSV format, it works as expected. From the network traffic, I got the following response for the failing request:

{
  "detail": "Dashboard content is malformed and cannot be parsed.",
  "status": 400,
  "title": "Bad Request",
  "traceId": "0c2f0884c70a8ee61d65ef9a2c9c495d"
}

Can you please check it out?

Hi team, I believe I'm encountering a bug related to the metadata localization endpoints to retrieve and set translation (XLIFF) files: • I am retrieving a translation file via this endpoint: https://www.gooddata.com/docs/cloud/api-and-sdk/api/api_reference_all/#operation/retrieveTranslations • I then attempt to POST the same translation file and receive the below error. Note that the file was unchanged (no targets added or updated, just testing to see if the API will accept the same file it generated)

{
  "detail": "Empty segments are not allowed.",
  "status": 400,
  "title": "Bad Request",
  "traceId": "67a1f28ad6cb5b47d2f7541a633db309"
}

Can you please confirm if this is a bug? In case I'm missing something, any troubleshooting help would be appreciated - thanks!

Hey. What's the cache staleness on the FE? Our clients are complaining data is not updating for them, but when I go to check (first load for me for their WS) I see the updated data, while they don't. The only way to force a refresh is by them clearing their cookies. We already run this every 30 mins, but it doesn't seem to work. We cannot keep asking clients to clear their cookies...

Hello GD team, I am using JIT provisionning and for user groups the urn.gooddata.user_groups claims. For new groups, I observe that it doesn't set any user group name. Is it possible to create/update user_group names with the urn.gooddata.user_groups claim?

Hello GD team, I set up Auth0 with my GD cloud instance. I want to redirect my users by default to https://xxx.cloud.gooddata.com/dashboards after they log in to offer a seamless experience. Is it feasible?

We've just gotten notifications our groups are not filtering out dashboards. Example: We have a group of folks assigned to the workspace Teaching Strategies. They can see all of our parent dashboards, even if they're not shared with their permission groups. Did something change recently that's fundamentally caused this?

Hello GD team, Can you please grant access to following people to all the 3 Outsight environments: 1. Frederic Wilhelm fwi@outsight.tech 2. Juan Cases jca@outsight.tech Thanks!

Hi GD team, I am trying to find out which users are creating dashboards or visualizations in GoodData. Is there a built-in way to do this? Is this information available through the API?

Hello again GD team. I’m trying to use theming to add a logo for slides export in a workspace. I’ve followed the instructions under https://www.gooddata.com/docs/cloud/create-dashboards/export/export-templates/#theming. The image format, size and url meet the conditions, but the image is not appearing in the PPTX export. I’ve also definitely applied the theme to the workspace - I can see the definition with the logo references in the network response when loading a dashboard in the workspace. Could you share an example here of a valid theme with logo attributes populated, as per the instructions I referenced? Thank you!

Hello GD team, is it expected for a metric in format percent (rounded) to appear as "0" and "1" instead of "0%" and "100%" (as it shows on the live report) when the report is exported as CSV (raw) or CSV (formatted)? Also, that the Avg row in the formatted csv will show as 0.654 instead of 65%? Is there anything we can do to prevent this? Metric is: SELECT IFNULL( (SELECT COUNT({label/tasks.id}) WHERE {label/tasks.completed} = "true"), 0 ) / (SELECT COUNT({label/tasks.id})) Format: Percent (rounded)

Hello GoodData team. We’ve run into an authentication/authorization problem for one of our customers. The embedded GoodData instance is not loading any content for them, even when they are authenticated. Our GoodData instances are configured to use our Auth0 IdP. Our investigation of the problem suggests: 1. GoodData does not include the user’s

authenticationId

as part of authenticating with our IdP, but 2. GoodData’s own authorization does require the user’s

authenticationId

to be a case-sensitive identical match to the IdP-provided

sub

value Could you confirm that both points above are accurate?

Hey team, I'm testing the new AI feature. When I ask a question like:

How much revenue I got from product X last month?

, I get the following error message:

Creating a new visualization ...
An unexpected error occurred. Try again later. If the issue persists, contact support. Trace ID: 7165189f2c08d2c4e6e32ab75acbbbb8

Can someone check the logs and explain what is the cause of the error?

Hi, I'm having issues adding new users to our cloud project. I've added via the UI which I assumed would send them an invitation email but that never arrives (and we've asked our IT team if there are any blocked GoodData emails which is apparently not happening). We've also tried using the forget password option when logging in for these new users but that email never arrives also. Am I missing anything? (And no we haven't set up OIDC yet which will occur in the near future).

Hi team, I have a table report where we have user attributes, content attributes and task attributes as rows/metrics. I filtered the table by "content name" attribute and selected 31 content values we need to focus on. The table returns one row per user per content where there is an associated task to connect the two (a task assigned to the user to complete that content). Is there any possible route to show 31 rows, one per content name under each user, returning details when a task exist, and returning blank details when it doesn't? Right now, it seems like the report is only showing rows where a tasks exists. "Show missing values" on content attributes is working a bit oddly, unveiling more results related to existing tasks, but not showing content where a task is missing.

Hi team - was there a change to how Excel exports are generated? We're seeing a different font and font weight in downloaded Excel files - wondering if there's been a change in the defaults, or if this is something we can/should handle via white-labeling. Thanks!

^^^

Hi All, I am trying to onboard a coworker into out GD cloud instance but they're getting the same unknown error page after logging in. What is the best way to add new users to our work space?